The knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.
***PLEASE READ EVERYTHING ON EACH PAGE BEFORE SUBMITTING A TICKET. FAILURE TO DO SO WILL RESULT IN CLOSURE OF TICKET.***
Please use the Network Access Request forms in the KNOWLEDGEBASE ARTICLES to request NIPR Access
Please submit ALL in processing paperwork ( DD2875, User Agreement, and Rules and Behavior) when submitting a ticket. Ensure that all proper groups needed are added in your 2875.
If you are accessing a computer using your CAC then it is NIPR
Please place ticket before emailing our org box. If you have not received acknowledgement on your ticket in 72 hours, send an email to include your ticket number.
Please view all of the Knowledge-base articles before submitting a ticket.
If a ticket is submitted and you DO NOT provide the computer name , then your ticket will be closed, and you will be required to re-submit a new ticket with the correct information.
Converting legacy word docs
Please see the attached document for converting legacy files
Outlook 2016 email setup
Outlook 2016 email Setup for first time users
Teams and Email using web browser
A step by step guide to Outlook email and Teams via web browser
How to publish certificates to the GAL
Attached are instructions on how to publish your certificates to the GAL.
Recover Old Certs
A step by step guide on recovering old certs after receiving a new ID card
How to set up a PST in Outlook
- Open Outlook - Select File in the top left corner - Select Account Settings - Select Account Settings again - Select the "Data Files" tab
How to install Microsoft Teams
Attached are instructions to install Microsoft teams on your computer.
How to use Cisco Connect VPN
How to connect to Cisco Connect VPN when using wireless
How to use USAF VPN
How to connect to the USAF VPN when using wireless
Clear ssl state
Attached are instructions on how to clear your ssl state. When having authentication issues this is a good (First Step) before submitting a ticket to us.
Browser Favorites Import/Export
Attached are instructions to Import/Export browser favorites/bookmarks.
Attached are the DRMO instructions.
How to view your Computer "PC" Name
- In the 'Ask me anything box' type in "PC Name" - Select "View my PC Name" A new window will open and at the very top you will see "PC Name" Please input this name under the required field when su...
How to place digital signatures in Adobe PDF
Please follow the instructions on the attached document for digitally signing an adobe PDF.
509 FSS IT Helpdesk Quick Reference Guide
Please view attached 509 FSS IT Helpdesk Quick Reference Guide
MilPDS JInitiator (Java) Error Fix
1. Open Java Control Panel (Right-Click on your start button and select "Control Panel") 2. Either click on "Programs" (If you are in the View by: Category - then select "Java") or "Java" (If you are ...
PDF Adobe Fix for Windows 10
Attached are instructions to resolve the Windows 10 Adobe error message.
Recreating Email Profile
|Mapping a Shared Drive
|Converting legacy word docs
|MilPDS JInitiator (Java) Error Fix
|How to set up a PST in Outlook
|Recreating Email Profile
|Teams and Email using web browser
|Outlook 2016 email setup
|How to use USAF VPN
|How to use Cisco Connect VPN
|Recover Old Certs