Quick Help

The knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.



**ATTENTION**

***PLEASE READ EVERYTHING ON EACH PAGE BEFORE SUBMITTING A TICKET. FAILURE TO DO SO WILL RESULT IN CLOSURE OF TICKET.***


NAR FORMS

Please use the Network Access Request forms in the KNOWLEDGEBASE ARTICLES to request NIPR Access


In-Processing Appointments

Please submit ALL in processing paperwork ( DD2875, User Agreement, and Rules and Behavior) when submitting a ticket. Ensure that all proper groups needed are added in your 2875.


NIPR or QolNet?

If you are accessing a computer using your CAC then it is NIPR


STOP

Please place ticket before emailing our org box. If you have not received acknowledgement on your ticket in 72 hours, send an email to include your ticket number. 


NOTICE

Please view all of the Knowledge-base articles before submitting a ticket.
If a ticket is submitted and you DO NOT provide the computer name , then your ticket will be closed, and you will be required to re-submit a new ticket with the correct information.


Subcategories

 Mapping Printer
       Printer Mapping
 Shared Drive Mapping
       Mapping a Shared Drive
 Network Access Request
       NAR Forms
 

Articles in this Category

Converting legacy word docs
Please see the attached document for converting legacy files 
Article not rated yet
Outlook 2016 email setup
Outlook 2016 email Setup for first time users
Article not rated yet
Teams and Email using web browser
A step by step guide to Outlook email and Teams via web browser
Article not rated yet
How to publish certificates to the GAL
Attached are instructions on how to publish your certificates to the GAL.
Article rated 1.0/5.0
Recover Old Certs
A step by step guide on recovering old certs after receiving a new ID card
Article rated 1.0/5.0
How to set up a PST in Outlook
- Open Outlook - Select File in the top left corner - Select Account Settings  - Select Account Settings again - Select the "Data Files" tab
Article rated 3.0/5.0
How to install Microsoft Teams
Attached are instructions to install Microsoft teams on your computer.
Article not rated yet
How to use Cisco Connect VPN
How to connect to Cisco Connect VPN when using wireless
Article not rated yet
How to use USAF VPN
How to connect to the USAF VPN when using wireless
Article not rated yet
Clear ssl state
Attached are instructions on how to clear your ssl state. When having authentication issues this is a good (First Step) before submitting a ticket to us.
Article rated 1.0/5.0
Browser Favorites Import/Export
Attached are instructions to Import/Export browser favorites/bookmarks.
Article not rated yet
DRMO Instructions
Attached are the DRMO instructions.
Article not rated yet
How to view your Computer "PC" Name
- In the 'Ask me anything box' type in "PC Name"  - Select "View my PC Name"  A new window will open and at the very top you will see "PC Name"  Please input this name under the required field when su...
Article rated 3.0/5.0
How to place digital signatures in Adobe PDF
Please follow the instructions on the attached document for digitally signing an adobe PDF. 
Article rated 3.0/5.0
509 FSS IT Helpdesk Quick Reference Guide
Please view attached 509 FSS IT Helpdesk Quick Reference Guide
Article rated 3.0/5.0
MilPDS JInitiator (Java) Error Fix
1. Open Java Control Panel (Right-Click on your start button and select "Control Panel") 2. Either click on "Programs" (If you are in the View by: Category - then select "Java") or "Java" (If you are ...
Article rated 2.3/5.0
PDF Adobe Fix for Windows 10
Attached are instructions to resolve the Windows 10 Adobe error message.
Article rated 3.0/5.0
Recreating Email Profile
Article not rated yet

Latest Knowledgebase Articles

 Date added
Recreating Email Profile 2023-02-24 18:53:39
Teams and Email using web browser 2022-07-03 08:51:39
Outlook 2016 email setup 2022-07-03 08:45:03
How to use USAF VPN 2022-07-03 08:41:46
How to use Cisco Connect VPN 2022-07-03 08:39:59
Recover Old Certs 2022-07-03 08:36:14

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