Quick Help

The knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.



**ATTENTION**

***PLEASE READ EVERYTHING ON EACH PAGE BEFORE SUBMITTING A TICKET. FAILURE TO DO SO WILL RESULT IN CLOSURE OF TICKET.***


NAR FORMS

Please use the Network Access Request forms in the KNOWLEDGEBASE ARTICLES to request NIPR Access


In-Processing Appointments

Please submit ALL in processing paperwork ( DD2875, User Agreement, and Rules and Behavior) when submitting a ticket. Ensure that all proper groups needed are added in your 2875.


NIPR or QolNet?

If you are accessing a computer using your CAC then it is NIPR


STOP

Please place ticket before emailing our org box. If you have not received acknowledgement on your ticket in 72 hours, send an email to include your ticket number. 


NOTICE

Please view all of the Knowledge-base articles before submitting a ticket.
If a ticket is submitted and you DO NOT provide the computer name , then your ticket will be closed, and you will be required to re-submit a new ticket with the correct information.


 How to view your Computer "PC" Name

Solution

- In the 'Ask me anything box' type in "PC Name" 

- Select "View my PC Name" 

A new window will open and at the very top you will see "PC Name" 

Please input this name under the required field when submitting a ticket. 

 

NOTE: If you fail to provide this information then your ticket will be closed out and you will have to resubmit with the correct computer name

Please see the attachment so that you know exactly what you are looking for. 

 

Attachments:
PC-Name.PNG PC-Name.PNG

 
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Article details

Article ID: 108

Facility: Knowledgebase

Date added: 2017-08-15 13:23:16

Views : 1256

Rating (Votes): Article rated 3.0/5.0 (4)

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