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***PLEASE READ EVERYTHING ON EACH PAGE BEFORE SUBMITTING A TICKET. FAILURE TO DO SO WILL RESULT IN CLOSURE OF TICKET.***


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If a ticket is submitted and you DO NOT provide the computer name , then your ticket will be closed, and you will be required to re-submit a new ticket with the correct information.


 Recreating Email Profile

Solution

 

1.       Have user login into computer.

2.       Click windows key on the keyboard.

3.       Click control panel.

4.       Click small icons on the top right (highlighted below).

 

 

 

 

 

 

5.       Click mail-32bit in the left column (highlighted above).

6.       Once open Click show profiles.

7.       Click Remove

8.       It will prompt you yes or no, select yes.

9.       Profile will disappear, Select add.

10.   It will prompt for profile name, profile name can be anything.

11.   Dialog box will appear, all information should auto populate.

12.   Box will appear with user DoDID@mil

13.   Erase DoDID@mil, replace with users email address.

14.   Press next, the profile has been created.

 

 

Attachments:
SOP-CST-004-Recreating-Email-Profile.docx SOP-CST-004-Recreating-Email-Profile.docx

 
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Article details

Article ID: 125

Facility: Knowledgebase

Date added: 2023-02-24 18:53:39

Views : 133

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